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General Policy


General Policy

Here are our policies regarding shipping refunds and billing, for anything else, get in contact here.

Payment Methods

We accept credit cards, debit cards and Paypal as payment methods on our website.

Returns & Refund Policy

Satisfaction Guarantee

If you’re not satisfied with Mastiha Shop Products, we're not satisfied. We want to help ensure your shopping experience is second to none.

We offer a 30-day Satisfaction Guarantee Refund Policy* for all orders from the date you received the product.

Please read the Returns terms and conditions below.

Only Products purchased on the www.mastihashop.co.ukwebsite can be returned to Mastiha Shop for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.

Should you make an error when ordering online, Mastiha Shop will gladly exchange your product for the product you intended to purchase. The returned item must be unopened and in its original saleable condition.

We will Issue a 100% refund for all unopened products within 30 calendar days of delivery receipt.

If you react or not happy with a product, you have the option of exchanging or refunding it. We will issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining.

All orders are subject to a refund regardless of country.

Return Procedures: Email support@mastihashop.co.uk with your order number (found on your order confirmation email) and request a refund. Please allow 7 days to process credits after we have received the returned product.

NOTE: Customer is responsible for all shipping and handling charges incurred when shipping product back to us.

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